Shipping & Handling

Welcome to CoolKicksMall, wish you happy shopping and get you like cool kicks!

Order Process:

  1. Choose and Submit order
  2. Finish payment (any difficult pls contact to CustomerService)
  3. We will confirm the order information,such as size, delivery address with you by WhatsAPP/Facebook/Email
  4. Provide the QC pics to you by WhatsAPP/Facebook/Email, if you had choosed this paid service. 
  5. After you confirm the size/delivery information/QCpics,sneakers will be shipped out.
  6. We will provide the tracking NO. to you after your confirmation around 5days later.

7.You can check the tracking staus by reach out our customer service or by below website:

 

 

Shipping and Delivery:

We ship our sneaker from China.We can deliver sneakers to all global by DHL or EMS.

In rare cases, the express delivery cannot reach, or customs issues, then it will delivery by EUB.

 

How long does it  will take to delivery:

As usual, it takes 7-15 business days after we ship out the sneakers. We take strict quality controls on your goods before shipping out, and ensure properly packed before shipping out. Most of our orders can be shipped out within 24 hours ,if they have in stock.

Due to teh coronavirus (COVID-19) , In a few places, traffic control, the shipping time will normally extent to 10-30 days.

Friendly Notice

If you don’t receive your tracking number within 5 days after placing your order, The e-email may be defined as spam. In this case, please contact us .